Seth Godin says, “Tribes are increasingly voluntary. No one is forced to work for your firm or attend your services.” When I read this I immediately think of the contracts often signed by clients at their various gyms. Contracts are not evil and they are a great business tool. I have seen business decline rapidly due to a clients ability to cancel on a whim as they travel or over the holidays. Had they been under contract they may have been more likely to have simply put their membership on hold or been more motivated to show up in the days they were around. If a client steps away because their schedule is picking up, there is no guarantee that when things settle down they will choose to return.
Tough toe nails. That’s life and if they are not eager to return then they have either seen a change in their desires OR your product is simply not worth their time and money. We are a society that struggles with entitlement. When I was a kid, entitlement was a word that was thrown around referring to the wealthy. Kids who were absolute trash in the athletic arena but who demanded (and often received) a starting spot. Or the guy at Starbucks who talks under his breath the entire time he is waiting in line at Starbucks or waiting for them to make his super soy, half calf, horse shit, barely coffee machiatto with heavy whip. He clearly deserves to be at the front of the line.
But the business owner is the worst, and in my world it is the affiliate owner. Your product is sub par but you don’t need to change anything because you are just that good. Let me quickly say there are so many incredible affiliates, and even in those that should improve, there are amazing communities of strong people looking to improve themselves and the world around them. Do not misunderstand me to be saying your box is trash. I have carried myself with a sense of entitlement at times though I would like to believe I caught myself quickly and shook it off.
You put CrossFit on the banner out front and then you just kick your feet up and wait. That’s all you had to do right? Pay the $3,000 annual fee and that guaranteed your success, right? Of course you work hard. I mean you had to show up every morning at 5:05am for your 5am class. And you did that for a whole 2 months before you quickly “promote” a client to take those “inconvenient” classes for you. And since then you even had to cover one morning! You, the business owner had to be around your most disciplined clients. Oh my! Why hasn’t Forbes interviewed you yet?! And who could question the time and effort you put into programming? You spend a whole 45 minutes worth of your life on a week of workouts! You’re the guy (or girl) who showed the world you can effectively execute a heavy 5×5 back squat with adequate rest AND include a 20 minute AMRAP after a superb warm up all in an hour! So yes, you’ve got the programming in the bag. And as if that was not enough to prove you work hard, you even cleaned the gym once! Swept, mopped and wiped everything down. All the way through. A hard worker never would have stuck it out for the entire 2 hours that took you.
As if this truly needs to be said, the client deserves better. Especially when you are unwilling to price your service for what you are actually offering. A quick google search will find most affiliates in our area charing ~$155 for unlimited. Some are more expensive and some are less. A client hears about what we do from a friend, or she sees it on television or researches it on the internet. Then she walks in your door fully aware of what the going rate is for her area. You lay out your pricing and then she signs up. Too bad there is no easy way to evaluate what you are offering. Sure, she will be able to figure it out in a month or two when she has seen very little change in her health. I actually believe that even someone completely unfamiliar with fitness activities will have a good idea if things are right after a week or two (1 free class? Really? Afraid they will figure you out before giving you their money?). But why should you get by misleading potential clients? This is not about style, though we all have our own. And this is not about program design. Whether you simply post straight from main site or you have a very structured strength template with conditioning added in the end, a competent program has many forms. It’s about you!
This movement has shown the world so much. What resonates with me most is the defiance of our community towards the traditional strength and conditioning education. Some of the most ineffective coaches I have ever come across were college educated and CSCS holders (Of course there are also plenty of CSCS holders who make great coaches. Same goes for personal trainers). CrossFit came in and stated that it does not take an expensive education to lay a foundation of fitness. The fitness world has spun this in a negative way many many times. According to the dissenters (I would say haters, but I am a professional…sometimes), CrossFit claims the Level 1 certificate gives you the right to coach people to become Klokov. Because you spent a weekend with the Level 1 staff, you have the right to take untrained bodies and throw them into “Amanda” unscaled. The truth is that CrossFit is simply saying that fitness is not complicated. Take what you are proficient at and mix it up! You’ll see improved fitness and you will have a good time doing it. If you aren’t proficient at the snatch then you don’t get to do “Amanda.” If you are then have a go! And your coach is there to help you along the way. It is the coaches duty to guide you and show you how to improve. But the coach knows his/her limits too. If muscle ups are not my thing then I may not need to program them since I am not able to effectively teach them. This is simple. And because of the simplicity it’s impact is deep.
So how did you mess this up? You have no heart. If coaching is not complicated and it simply requires a little self awareness and some logic then it really comes down to passion and effort. Life is so tough on the entitled business owner because when you work without passion then your job becomes more of a sentence than a calling. And when you are not operating as though you are blessed to be there in front of those classes, the clients see it. You are cheating them and they will find out. And yes, the simple solution is to trap them in a contract (NOT ALL CONTRACTS ARE TRAPS!) because then they are not able to just leave. And by the time they are out of their contract you’ll have new blood that has not figured you out just yet.
I apologize for the heated words but I stand by what I am saying here. My challenge to any affiliate owner would be to earn your clients’ business every single month. Use their chance to leave each month as an accountability tool. If you are not able to create a sense of loyalty within your community then it is you that are failing. What are the chances that 100 or 150 or 200 people all would leave unless you were not putting the effort in. These are just my thoughts. Be better.